Nestora

Support & Help Center

Have a question about redesigning your space, managing your Nestora Pro subscription, or exploring new decor styles? We're here to help.

Direct Contact

Email Our Team

Reach out directly to our dedicated support inbox. A real human reviews every inquiry, typically within 24 hours.

✉️ support@o9tech.com
Apple ID

Manage Subscriptions

View your active plan, switch billing intervals, or cancel auto-renewal directly via your Apple ID settings.

Manage Subscriptions ↗
Billing & Refunds

App Store Refunds

All payment transactions are governed by Apple. Submit refund inquiries through Apple's official portal.

Apple Report a Problem ↗

💡 Tips for the Best AI Decor Results

To get stunning, magazine-quality interior redesigns from Nestora, follow these quick photography recommendations:

📐 Shoot from the Corner

Stand in a corner to capture two walls, the floor, and ceiling in one shot. This helps the AI understand room depth and volume.

☀️ Maximize Natural Light

Open curtains and turn on room lights. Even illumination yields richer textures, realistic shadows, and accurate wall paint tones.

🧹 Clear Temporary Clutter

Move laundry, small boxes, and temporary items out of the camera frame so the AI focuses on core architectural features and furniture.

🎨 Try Contrasting Styles

Experiment! Try Japandi for serene minimalism, Mid-Century Modern for warmth, or Industrial for raw textures.

Frequently Asked Questions

Quick answers to common questions about Nestora

How does Nestora redesign rooms?
Nestora uses advanced vision-based artificial intelligence. When you photograph or select a room image, the app identifies architectural boundaries (walls, floor planes, windows, ceiling) and synthesizes new furniture layouts, paint schemes, textiles, lighting fixtures, and decor accents according to your selected style.
Are my home and room photos kept private?
Yes, absolutely. Your home is private. Your photos are transmitted over encrypted TLS connections solely to generate the requested design output and are discarded once rendering is complete. We do not use your private room photographs to train public AI models, and we never sell your data to advertisers or brokers. See our Privacy Policy for complete details.
How do I restore my Nestora Pro subscription on a new device?
If you upgrade your iPhone or install Nestora on an iPad using the same Apple ID, open Nestora, navigate to Settings (or the upgrade paywall screen), and tap "Restore Purchases". The app connects to Apple's StoreKit and RevenueCat to seamlessly verify your receipt and reactivate your Pro entitlements.
How do I cancel my subscription or disable auto-renewal?
You can cancel auto-renewal at any time through Apple:
  1. Open the Settings app on your iPhone or iPad.
  2. Tap your Name / Apple ID at the very top.
  3. Tap Subscriptions.
  4. Select Nestora and tap Cancel Subscription.
You will retain full access to Pro features until the conclusion of your current billing cycle.
How do I request a refund?
Because Apple manages all billing and transaction processing for iOS apps, developers cannot issue direct refunds. To request a refund, visit Apple's official portal at reportaproblem.apple.com, log in with your Apple ID, find Nestora, and choose "Request a refund".
Can I use generated designs for client presentations or commercial work?
Yes! If you are an interior designer, home stager, real estate agent, or contractor, you are welcome to use generated renders in client moodboards, staging pitch decks, and commercial proposals. Please remember that renders are conceptual visualizations and must be validated with physical measurements before construction.
The AI generation failed or gave an unexpected result. What can I do?
Generation errors can occasionally happen if there is an unstable internet connection or if the image is too blurry. We recommend checking your Wi-Fi or cellular data, taking the photo from a slightly wider angle, and retrying. If credits were lost due to a server error, please contact us at support@o9tech.com and we will gladly make it right.

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